Customer service and digitization go hand in hand with Deli Home’s client portal
Thanks to a dedicated digital environment, selected Deli Home clients can easily access information about the range and place orders at any time. 600 of Deli Home’s customers, including Bouwmaat, DGN and Kluswijs, already use this portal and work is under way to further roll-out and expand this system, partly by adding an ordering system for custom-made products, which is directly connected to the production facility.
Insight at all times
Selected Deli Home clients will receive login information to access this portal. Each customer can then access information that is specific to them. For example, someone who does not sell insect screens will not see information about our insect screens. This keeps the portal organized and each user only sees relevant information. This information includes product prices, stock status, on-going orders and return orders. In addition, clients can also find copies of invoices and credit notes on the portal.
Service messages were also recently added to the portal. In the past, clients would receive important information about product launches, price updates, changes in delivery times, etc. via e-mail. We are currently working to provide this information to all customers through the portal. The advantage of this is that service messages are even better tailored to specific customer who are logged in at that moment in time. Furthermore, this means clients immediately have all information at their fingertips and information is easy to find.
Direct line between customers and production facility
A customer-specific ordering system for custom-made products was also recently incorporated into this portal. Due to this system, clients can use their own environment to configure and order the range of tailor-made products that have been specifically selected for them. There is an interface between the digital client environment and operating machines in the production facility, which means data can be sent directly to the production facility. The product will then be produced within a day once this data has been sent. The portal offers benefits in terms of speed and convenience, and is constantly being updated so it always contains the latest information.
Of course, our account support team will remain operational and will still assist all clients. However, our telephone help desk is only available during office hours. The client portal is available 24 hours a day. This not only helps clients find answers to simple questions more quickly, but also gives our account support team more time to quickly deal with more complex issues. This is Deli Home’s way of offering its clients even more peace of mind.